Customer Service Managers oversee customer service teams and are responsible for establishing strong customer relationships, creating customer service policies and working with their team to meet customer satisfaction targets. As a Customer Service Manager, you are a good listener and have excellent verbal and people skills.
Customer Service Assistants help people who have questions or complaints. Their duties can include a range of customer-orientated tasks either at a station, over the phone or on a help desk. They are great at listening, have excellent verbal and people skills and can remain cool, calm and collected.