Customer Service Manager

Customer Service Manager

Customer Service Managers oversee customer service teams and are responsible for establishing strong customer relationships, creating customer service policies and working with their team to meet customer satisfaction targets. As a Customer Service Manager, you are a good listener and have excellent verbal and people skills.

Other roles in the sector

Average Salary

£31,000 - £47,000

Work Location


What does this role involve?

Typical duties include:

  • Developing and implementing customer service policies and procedures
  • Hiring, training and managing customer service staff
  • Handling escalated customer issues
  • Analysing customer service metrics
  • Collaborating with other departments


  • Attention to detail
  • Communication
  • Leadership
  • Problem-solving
  • Relationship-building


  • GCSE grades A*-C
  • A-Levels
  • Higher Education Diploma
  • T Level in Customer Services, Operations or related subject
  • Level 3 NVQ, Diploma or equivalent Advanced Apprenticeship in Operations or related subject

Example Qualifications

  • Higher National Diploma
  • Level 4 NVQ
  • Level 5 Award
  • Level 5 Certificate
  • Level 5 Diploma
  • Level 5 Higher Apprenticeship


  • East Anglia: £35,164
  • East Midlands: £33,817
  • London: £47,021
  • North East: £34,971
  • North West: £35,908
  • Scotland: £43,276
  • South East: £41,032
  • South West: £31,136
  • Wales: £37,175
  • West Midlands: £36,870
  • Yorkshire The Humber £34,320

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If you have any questions about this or any other career within the rail industry, please get in touch with us and a member of our team will be more than happy to anser any questions you might have!

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