Work Location
Office/Remote/On-site
What does this role involve?
Typical duties include:
- Developing and implementing customer service policies and procedures
- Hiring, training and managing customer service staff
- Handling escalated customer issues
- Analysing customer service metrics
- Collaborating with other departments
Skills
- Attention to detail
- Communication
- Leadership
- Problem-solving
- Relationship-building
Qualifications
- GCSE grades A*-C
- A-Levels
- Higher Education Diploma
- T Level in Customer Services, Operations or related subject
- Level 3 NVQ, Diploma or equivalent Advanced Apprenticeship in Operations or related subject
Get In Touch
If you have any questions about this or any other career within the rail industry, please get in touch with us and a member of our team will be more than happy to anser any questions you might have!
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