Work Location
Office/Remote/On-site
What does this role involve?
Typical duties include:
- Developing and implementing customer service policies and procedures
- Hiring, training and managing customer service staff
- Handling escalated customer issues
- Analysing customer service metrics
- Collaborating with other departments
Skills
- Attention to detail
- Communication
- Leadership
- Problem-solving
- Relationship-building
Qualifications
- GCSE grades A*-C
- A-Levels
- Higher Education Diploma
- T Level in Customer Services, Operations or related subject
- Level 3 NVQ, Diploma or equivalent Advanced Apprenticeship in Operations or related subject
Example Qualifications
- Higher National Diploma
- Level 4 NVQ
- Level 5 Award
- Level 5 Certificate
- Level 5 Diploma
- Level 5 Higher Apprenticeship
Salaries
- East Anglia: £35,164
- East Midlands: £33,817
- London: £47,021
- North East: £34,971
- North West: £35,908
- Scotland: £43,276
- South East: £41,032
- South West: £31,136
- Wales: £37,175
- West Midlands: £36,870
- Yorkshire The Humber £34,320
Get In Touch
If you have any questions about this or any other career within the rail industry, please get in touch with us and a member of our team will be more than happy to anser any questions you might have!
Contact Us