Customer Service Assistant

Customer Service Assistant

Customer Service Assistants help people who have questions or complaints. Their duties can include a range of customer-orientated tasks either at a station, over the phone or on a help desk. They are great at listening, have excellent verbal and people skills and can remain cool, calm and collected.

Other related roles

Average Salary

£19,000 - £26,000

Work Location

Office/Remote/On-site

What does this role involve?

Typical duties include:

  • Handling customer enquiries
  • Resolving customer issues
  • Processing orders and transactions
  • Providing service information
  • Escalating issues

Skills

  • Communication
  • Good listener
  • Patience
  • Problem-solving

Qualifications

  • GCSE grades A*-C
  • A-Levels
  • Higher Education Diploma
  • T Level in Customer Services, Operations or related subject
  • Level 3 NVQ, Diploma or equivalent Advanced Apprenticeship in Operations or related subject

Get In Touch

If you have any questions about this or any other career within the rail industry, please get in touch with us and a member of our team will be more than happy to anser any questions you might have!

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