Customer Service Assistant

Customer Service Assistant

Customer Service Assistants help people who have questions or complaints. Their duties can include a range of customer-orientated tasks either at a station, over the phone or on a help desk. They are great at listening, have excellent verbal and people skills and can remain cool, calm and collected.

Other roles in the sector

Average Salary

£19,000 - £26,000

Work Location


What does this role involve?

Typical duties include:

  • Handling customer enquiries
  • Resolving customer issues
  • Processing orders and transactions
  • Providing service information
  • Escalating issues


  • Communication
  • Good listener
  • Patience
  • Problem-solving


  • GCSE grades A*-C
  • A-Levels
  • Higher Education Diploma
  • T Level in Customer Services, Operations or related subject
  • Level 3 NVQ, Diploma or equivalent Advanced Apprenticeship in Operations or related subject

Example Qualifications

  • Level 3 Award
  • Level 3 Certificate
  • Level 3 Diploma
  • Level 3 NVQ
  • Advanced Apprenticeship


  • East Anglia: £21,199
  • East Midlands: £20,431
  • London: £25,894
  • North East: £19,745
  • North West: £20,693
  • Scotland: £20,644
  • South East: £22,419
  • South West: £20,349
  • Wales: £20,193
  • West Midlands: £20,354
  • Yorkshire The Humber £19,318

Get In Touch

If you have any questions about this or any other career within the rail industry, please get in touch with us and a member of our team will be more than happy to anser any questions you might have!

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