Customer Service roles are vital to the smooth and successful operation of the UK rail industry. They are the human face of the railways, ensuring passengers have positive and safe experiences. And Customer Service is one of the most in-demand rail careers, with 2,900+ needed between now and 2029.

Common Customer Service roles in rail:

• Conductors: These roles involve providing customer service on board trains. Conductors check tickets, provide information and assist passengers with their needs. They also play a crucial role in ensuring passenger safety and managing disruptions.
• Station Staff: These are the frontline staff at stations, providing information, assistance and guidance to passengers. They handle inquiries about train times, routes and ticket purchases and deal with disruptions.
• Ticket Office Staff: They sell tickets, provide travel information and assist with ticket inquiries and refunds.
• Call Centre Staff: These are the people who provide essential support and information to passengers. They handle enquiries about ticket sales and disruptions and help passengers with special needs.
• Customer Service Manager: Customer Service Managers oversee customer service teams and are responsible for establishing strong customer relationships, creating customer service policies and working with their team to meet customer satisfaction targets.

If you love helping people and enjoy a fast-paced environment, you should consider a Customer Service role in the rail industry! These roles are often entry-level and don’t require previous experience – but offer lots of opportunities to grow and progress in your career. Who knows – one day you might be managing a huge station like London Waterloo or Manchester Piccadilly!

Discover Customer Service careers in rail and search vacancies.